Shipping

We carefully prepare and dispatch every order to ensure it arrives in optimal condition.

Processing

Orders are processed within 1–2 business days.
Once dispatched, you will receive a shipping confirmation with tracking details.

Delivery Estimates

• New Zealand: 1–3 business days 
• Australia: 5 business days (standard), 3–5 business days (courier)
• USA/Canada: 5–10 business days (standard), 3–5 business days (express)
• UK/EU: 5–10 business days (standard), 3–5 business days (courier)
• Japan: 5–10 business days (standard), 3–5 business days (courier)

Delivery times are estimates and may vary depending on location and courier conditions.

Free shipping threshold

Free standard only shipping on orders over NZD $108 (or local currency equivalent)"

Tracking

All orders include tracking.
Please allow up to 48 hours for tracking updates to appear after dispatch.

Delivery Considerations

Once an order has been delivered to the provided address, responsibility passes to the customer.

We recommend ensuring a secure delivery location.

International Orders

Customs duties and import taxes may apply depending on your country.
Duties and import taxes are calculated and collected at checkout for international orders.

Need Assistance?

If anything doesn’t look right with your delivery, contact us and we will assist promptly.

dermAssistBotanicals@gmail.com