Terms of Service

Last Updated: June 2026

Welcome to ITCH ITCH®. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to be bound by these Terms.

If you do not agree to these Terms, please discontinue use of our website and services.

1. General

Throughout these Terms, "ITCH ITCH®", "we", "us", and "our" refer to ITCH ITCH® and its owners, operators, affiliates, and representatives.

We reserve the right to update, modify, or replace these Terms at any time. Any changes will become effective upon posting to this website.

Your continued use of the website following any updates constitutes acceptance of the revised Terms.

2. Website Use

By using our website, you agree to:

• Use the website only for lawful purposes.

• Not engage in any activity that may interfere with the operation or security of the website.

• Not attempt to gain unauthorized access to any part of the website or related systems.

• Provide accurate and complete information when placing an order.

We reserve the right to suspend or terminate access to our website for violations of these Terms.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, pricing, and other content on our website are accurate and up to date.

However, we do not guarantee that all information is complete, accurate, current, or free from errors.

Product images are provided for illustrative purposes only. Actual packaging, appearance, or labeling may vary from time to time.

4. Orders

All orders are subject to acceptance and availability.

We reserve the right to refuse, cancel, or limit any order at our sole discretion, including where we suspect fraudulent activity, pricing errors, stock shortages, or violations of these Terms.

If payment has been processed for a cancelled order, a refund will be issued to the original payment method.

5. Pricing and Payment

All prices displayed on our website are subject to change without notice.

Unless otherwise stated, prices do not include customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Such charges are the responsibility of the customer.

Payment must be received in full before an order is dispatched.

6. Shipping and Delivery

Delivery estimates are provided as a guide only and are not guaranteed.

We are not responsible for delays caused by:

• Shipping carriers

• Customs clearance procedures

• Weather events

• Supply chain disruptions

• Events beyond our reasonable control

Risk of loss or damage passes to the customer upon delivery to the shipping carrier, where permitted by applicable law.

7. Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy, which forms part of these Terms.

By placing an order, you acknowledge and agree to our Refund & Return Policy.

8. Product Use

ITCH ITCH® products are intended for external use only and should be used in accordance with any instructions provided.

Customers are responsible for determining whether our products are suitable for their individual dog's needs and circumstances.

As with any topical product, discontinue use if unwanted irritation occurs.

If you have concerns regarding your dog's health or wellbeing, we recommend seeking advice from a qualified veterinarian.

9. Individual Experiences

Every dog is unique, and individual experiences may vary.

Factors such as breed, age, environment, grooming routine, lifestyle, and individual sensitivities may influence how a product is experienced.

While we strive to provide high-quality products, we do not guarantee specific outcomes or results from the use of our products.

10. Intellectual Property

All content on this website, including but not limited to:

• Logos

• Trademarks

• Brand names

• Product names

• Images

• Graphics

• Text

• Website design

• Marketing materials

is owned by or licensed to ITCH ITCH® and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used without our prior written permission.

11. Limitation of Liability

To the fullest extent permitted by applicable law, ITCH ITCH®, its owners, affiliates, employees, contractors, suppliers, and representatives shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to:

• Use of our website;

• Use or misuse of our products;

• Inability to use our website or products;

• Reliance on information provided through our website.

Our total liability in connection with any claim relating to a product purchase shall not exceed the amount paid for the product giving rise to the claim.

Nothing in these Terms excludes or limits any rights that cannot be excluded under applicable consumer protection laws.

12. Indemnification

You agree to indemnify, defend, and hold harmless ITCH ITCH®, its owners, affiliates, employees, contractors, and representatives from any claims, liabilities, damages, losses, costs, or expenses arising from:

• Your breach of these Terms;

• Your misuse of our website;

• Your misuse of our products; or

• Your violation of any applicable law or third-party rights.

13. Third-Party Services

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the content, privacy practices, products, or services offered by third parties.

Accessing third-party websites is done at your own risk.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of New Zealand.

Nothing in these Terms shall affect any rights or remedies available to consumers under applicable consumer protection legislation.

15. Contact Information

If you have any questions regarding these Terms, please contact us:

ITCH ITCH®

Level 7 50 Albert Street, Auckland CBD 1010, New Zealand. 

Email: dermassistbotanicals@gmail.com

Website: www.itchitch.com